Frequently Asked About Your Privacy
Your profile is deactivated immediately, but we keep records for 5 years for tax and fraud-prevention purposes. After that, personal details are permanently deleted. You can request immediate deletion of certain fields by contacting support, where local law permits.
No. Your card or bank details go directly through encrypted payment gateways for DANA, OVO, GoPay and QRIS. We never store full card numbers. We see only confirmation that a deposit cleared successfully.
We do not sell your personal data to any third party. We share information only with payment processors and legal compliance partners who are bound by strict confidentiality. Your data stays within our ecosystem and our trusted partners.
You can update your privacy preferences anytime from Account Settings > Privacy. Changes apply immediately to new sessions. For account data requests or deletion, submit a formal request via email, and we'll respond within 5–7 working days.
Yes. Whether you play on desktop or the santoto4d mobile app, we log session times and which games you access. This helps us prevent fraud and improve app stability. You can opt out of non-essential tracking via cookie settings.
Change your password immediately from Account Settings. Then contact our support team with details — use live chat or email support. We'll investigate, review access logs, and reset your account if needed. Report suspected breaches within 24 hours for fastest response.
We comply with valid legal requests from authorities where local law permits. We do not proactively share customer data with any government agency. If we receive a formal request, we notify you unless legally prohibited. Your account remains secure in all cases.
