Your Rights & Privacy: Answered
Yes. Log into your account, go to Settings > Account, and click Close Account. We'll freeze your balance and hold it for withdrawal per our standard process. Any outstanding withdrawals are completed before closure. Your data is securely deleted after we confirm there are no pending disputes.
Your remaining balance stays yours. You can request a withdrawal before closure, or after. Withdrawals go back to the DANA, OVO, GoPay or QRIS account you used to deposit. Processing time depends on the payment provider, but most clear within an hour. We keep a record of the transfer for your protection.
Email our support team or use the Account Settings section and select Data Subject Access. We compile your data—login history, deposits, withdrawals, game sessions, personal details—and send it to you within 30 days as a downloadable file.
Only you and our support team can access your account. We never sell or share your data with third parties for marketing. Payment providers (DANA, OVO, GoPay, QRIS operators) see only the transaction details needed to process your deposit or withdrawal where local law permits.
Open a support ticket immediately via live chat (08:00–23:00 Indonesia time) or email. Tell us the suspicious transaction and we'll review your login history and device data. We can freeze withdrawals and reset your password to lock down your account while we investigate.
We encrypt all data in transit and at rest. Your password is one-way hashed so even we can't read it. Account verification (identity, payment method) adds a second barrier before any withdrawal. If you suspect a breach, change your password immediately and contact support.
We keep account records for seven years to meet legal and compliance requirements, especially for disputed transactions or withdrawals. Personal data like your name and email is deleted sooner if you request it and there are no open disputes or regulatory holds.
